Frequently Asked Questions

Product Information
What types of pet products do you offer?

We offer a wide range of products for your furry friends, ranging from apparel and toys, to treats and carriers.

Keep an eye out because new products are always being added!

How can I find the right size product for my pet?

Each apparel product has a sizing chart and/or useful information in the description to help you select the right size.

Don't see it? Contact us and we will be more than happy to help!

Shipping & Delivery
How long does delivery take?

Orders are processed in 24-72 hours. After processing, most orders are shipped and delivered within 3-5 business days to most locations.

Do you offer international shipping?

Sorry, we do not offer international shipping at this time, but stay tuned as we plan to in the future!

Tracking & Order Status
How can I track my order?

With ever order, tracking information will be sent directly to the email you provided.

We're all about making things easy - so feel free to use the handy tracking tool at the bottom of any page.

What should I do if my order hasn't arrived yet?

Please reach out to us via the "Contact Us" page. I promise, we don't bite.

How are out-of-stock items handled?

We do our best to flag out-of-stock items on our website.

However, sometimes our amazing customers move too fast for us. We will let you know ASAP if your purchase contains any out-of-stock items, and work with you on how you would like to proceed.

Returns & Exchanges
Can I exchange an item if it’s not suitable?

You may return an item within 14 days of the purchase date for a full refund or exchange, subject to the terms and conditions outlined in our refund policy.

How do I return a product?

Please see our refund policy for details.

Feedback & Complaints
How can I leave feedback about a product?

Feel free to leave a review on any product via our website.

Google - Leave us a review, we'd love to hear from you!

Discounts and Promotions
How can I find out about upcoming sales and promotions?

Follow us on our social media!